Andy is Director of Operations Consulting for ICF based in London, and has over 26 years’ experience in the aviation industry, having worked for a number of airlines including British Airways, easyJet and Wizz Air in senior positions. His expertise lies primarily in the areas of airline operations, ground operations and ground handling. During his career, Andy has frequently had direct responsibility for the delivery of continuous operational improvement against a backdrop of rapid growth in challenging environments. He has held and managed roles and projects ranging from the operational transformation of airline and handling operations, the development and delivery of new safety and punctuality processes and procedures, and the procurement of services at ever-reducing unit costs. Having managed airport operations, pilot and cabin crew operations and Operations Control, as well as consulted for clients in all of these areas, Andy is able to offer deep expertise across all of the main elements of airline and ground handling operations.
Derya's more than 30 year career has focussed on aviation and human resources and training. A graduate of Marmara University, with a degree in Business Administration, she also has a Master's in Executive Coaching from Ashridge School of Business from Yult Unıversity. She started her career at Turkish Airlines and later joined Trans World Airlines. She then moved to Çelebi Ground Handling as Training Manager. In 2004, she was promoted to Human Resources Director and in 2010, she was made Head of Human Resources and was appointed as an Executive Committee Member of Çelebi Havacılık Holding. Currently she is an executive Board Member of the group, responsible for training and development.
Desiree is a recognised expert in the aviation industry for her work with leadership teams and individuals on leadership and professional development. Prior to her 18 years in aviation, Desiree lived in Argentina, then Germany, before being relocated to the US in 2011. Desiree served as a senior leader in the aviation industry on a global level, leading multicultural customer excellence teams for some of the most recognised airlines, airports and service providers. During that time she witnessed first-hand the importance of leadership development. Desiree currently speaks on the importance of leadership development in an ever-changing aviation environment, with an increased focus on profitability, customer service and safety.
Mark is Director and founder at MH4.0 Training & Consultancy. He works with organisations to prepare for change by optimising their people to be as efficient, productive and successful as they can be. Mark has worked with some of the largest and smallest names in business, manufacturing and industry, including Hodge Clemco, Howden Group, Kongsberg Maritime, Lambert Engineering, Lancer, Stannah, Tetrapak, Terex, Unilever and Yeo Valley. His experience extends across multiple sectors, working in people and team development, customer service, and sales and engineering. Mark established MH4.0 to deliver original, bespoke, cost-effective training and development that is applied consistently across all personnel.
Nick is Founder and CEO of Air Dispatch, a UK-based specialist aviation support company which is dedicated to providing centralised load control services to tier 1 and tier 2 airlines around the globe. Nick has almost 30 years’ experience in the ground handling industry. Prior to joining Air Dispatch in 2001 he spent over a decade working for Servisair as a specialist in flight operations, load control and business analysis. He is a former participant in the IATA Aviation Ground Services Agreements task force (AGSA), where he was the Vice Chair, and is now an observer on the IATA Ground Operations Group. He is a passionate advocate of centralisation of load control and improving safety in ground operations and has spoken on these subjects at a number of industry conferences.
Patricia started her career in aviation in Portugal, as a cabin crew member for TAP Airlines and Portugalia. With a Psychology background, after six years working for the NHS, in 2012 she embraced a career in Organisational Psychology. In 2014 she co-founded AviationShake and, as the Head of Training, was responsible for designing and delivering vocational aviation programmes. In 2017 she founded Group Skills4U and launched a Training & Development Institute in Portugal (IFD Portugal) and Empower Skills International Academy in the UK. She is currently working in partnership with the Aviationskills Partnership with the aim of launching an International Aviation Diploma.
Sarah is a human performance specialist, with a broad experience across the aviation, rail and petrochemical industries, having held posts in Compliance, Safety, Human Factors and HR. Sarah has spent her career working with both civil aviation and military organisations, fixed wing and rotary, providing consulting, coaching and training to operators, regulators, manufacturers, ground service providers and airports around the world, helping companies improve performance through their people. She has a first degree in psychology from the University of Manchester and a PhD from Cranfield University. She is also a Chartered member of the British Psychological Society, the Chartered Institute of Ergonomics and Human Factors and the BPS Special Group in Coaching Psychology, as well as sitting on a number of EASA, Royal Aeronautical Society and industry working groups.
After 15 years at British Airways in various finance, strategy, commercial and airport operations roles, Steve joined the Emirates Group in 2008 as Vice President Operations for dnata. He then led the Emirates Group internal consulting division for five years before taking over as Head of dnata’s UAE Airport Operations in 2016. Steve lives in Dubai, has twin daughters aged 17 and is a big sports fan.
Rita entered the aviation industry when joining Global Load Control in 2015. Combining her international experience in Human Resources Management and Coaching Science, she has guided GLC to become one of the preferred employers in the sector. Her direct hands-on approach to meeting people and the organisation's needs have made her a useful part of the executive team. As the lead implementer of Langvantage, she aims to give an insider’s perspective on how GLC has addressed the increase in competition for language skills.
Alexandre is VP Global QHSE at Swissport International, and has an extensive 24 years of international experience in Fortune 500 organisations, including Swissport, Ecolab, Nestlé Nespresso, Bobst and ABB. He holds an Electrical Engineering degree, to which he has added an Executive MBA.
Steve is an experienced and widely acknowledged aviation professional noted for his work in operational and financial efficiency. His extensive knowledge and understanding of airport operations and ground handling matters span 20 years, having held management positions with low cost carriers including Go Fly, Ryanair and Sterling Airlines, as well as full service carriers Qatar Airways and Brussels Airlines. Steve also spent several years working for Copenhagen airport, which gave him an alternative operational perspective of facilities. Most recently Steve has been extending his assistance to airlines and airports on a consultancy basis through Global Travel Matters, a company he established three years ago. During Steve's unique and varied history he has driven many operational improvements, through process engineering and change management. These programmes have included vital levers such as insourcing and outsourcing of ground handling activities, cost reduction strategies, resource optimisation, performance development and digital and self-service deployment projects.