Former European Operations Director
Colin started his career in the pharmaceutical industry and spent five years there before joining the surface coatings industry. He held several senior roles within the Technical, Quality and Operations functions during his nearly 40 years in the industry, prior to retiring as European Operations Director of Fujifilm Speciality Ink Systems in July 2016. After spending 18 years in Operations Management at Sericol in Broadstairs Kent, Colin became Operations Director of Fujifilm Speciality Ink Systems, shortly after the acquisition of the Sericol Company by Fujifilm in 2005. Colin led the transition of the Sericol operation from being a small privately owned ink manufacturer through various acquisitions by Burmah Castrol, BP and finally Fujifilm.
Desiree is a recognised expert in the aviation industry for her work with leadership teams and individuals on leadership and professional development. Prior to her 18 years in aviation, Desiree lived in Argentina, then Germany, before being relocated to the US in 2011. Desiree served as a senior leader in the aviation industry on a global level, leading multicultural customer excellence teams for some of the most recognised airlines, airports and service providers. During that time she witnessed first-hand the importance of leadership development. Desiree currently speaks on the importance of leadership development in an ever-changing aviation environment, with an increased focus on profitability, customer service and safety.
Max joined GHI in 2017 after launching and hosting conference and award events in the UK manufacturing industry. A trained journalist, Max strives to deliver innovative content on stage, online or in print that challenges, educates and entertains. As a non-aviation professional - Max is always eager to don the hi-vis jacket and get out on the apron to experience the everyday challenges facing ground handling businesses and their airline customers. Max graduated as a biochemist from Cardiff University in 2001. He became a NUJ/NCTJ accredited journalist in 2003. Max went on to an award-winning 14 year editorial career including stints at magazines in the UK pub, pharmacy and manufacturing sectors. Outside of work - Max is never far from a book, the fridge or the 5-a-side football pitch.
Michael is a corporate coach and author who has dedicated his life to inspirational business workshops, retreats and consultancies. Michael’s professional credentials include nearly six years leading the training and HR development of two spas in Asia. In 2004 he created a partnership with Dr Bill Gould, co-developing his programme of Transformational Thinking. Together, they introduced radical new concepts to the corporate world, including the Free Thinking Zone and the Twenty Attributes of the Human Spirit. In 2008 Michael founded Provolution and in 2010, Michael became the first trainer to write a programme for the Marriott International in Thailand. His Cultural Sensitivity Programme is now delivered annually to expatriate and Thai executives across the company. Michael has two books in print: Provolution - A Guide to Global Change Through Personal Evolution, and Equanimous.
Patricia Batista started her career in Aviation at 18 in Portugal, as a cabin crew for TAP Airlines and Portugalia. With a Psychology background, after 6 years working for the NHS, in 2012 embraced a career in Organisational Psychology. Her career to date is characterized by a drive to maximise productivity, embedding customer centric-cultures with a focus on changing behaviours, restructuring processes and addressing training needs. In 2012 returns to Aviation managing airside and landside services and developed a track record designing and delivering learning & development strategies to improve organizational effectiveness, performance and customer satisfaction. In 2014, Co-Founded AviationShake and as the Head of Training was responsible for designing and delivering vocational aviation programmes including Passenger Service Agent, Foundation in Flight Dispatch and Aviation Customer Service - alongside preparing cadets and pilots for recruitment processes - combining industry training needs with operational knowledge and human factors. In 2017 founded the Group Skills4U and launched a Training & Development Institute in Portugal (IFD Portugal) and Empower Skills International Academy in the UK. Currently working in partnership with Aviationskills Partnership to launch an International Aviation Diploma in September 2018, Patricia is honored to be part of the project to improve the industry’s skills crisis.
Paul is a highly experienced process improvement specialist, using and blending lean and Six Sigma methodologies. Originally trained by Sony he specialises in developing people at all levels so they can bring variable unpredictable processes under control. Paul has spent the last 20 years as a consultant working with Boots, Tata , Fuji, Suez and Brother and specialises in taking Lean and Six Sigma into small and medium enterprises.
Simon's career in aviation spans a wide range of roles across most aspects of the operating side of the industry. A graduate in Avionics from Queen Mary College, University of London, he initially worked in technical/engineering roles and developed up to Board level. This included spells with Bristow Helicopters, Racal Avionics (Decca), the UK's CAA, Air UK and British Regional/Manx. He was heavily involved in the Human Factors and early Safety Management work.
Head of Operations
London Southend Airport
Martin's earlier career was in IT, one that culminated in building and supporting Dealing Rooms globally for Investment banks. The chance of redundancy gave him the impetus to look for a change which led him into a role in baggage handling at Stansted airport. Over the last 15 years he has carved out a career in ramp handling and is currently Head of Operations at the airport.
Lead Agent / Ramp Agent
Alex is the Head Union shop steward for Unite the Union. He sits on the National Civil Air Transport Ground Handling sub committee for the UK. Christian name has demonstrated a history of leadership, supervising and mentoring staff, as well as training, along with the ability to negotiate company policy and terms and conditions contract changes. He has extensive experience (and associated qualifications) in a wide range of ground operations and ramp work, including multiple equipment types, Health & Safety and security functions as a ramp team leader.