INTERACTIVE WORKSHOP: Human Factors – the science of achieving collaboration with airline customers

16:45 - 17:30

Many an SLA sets out to achieve a partnership approach between handler and airline, only for the goodwill to go up in smoke at the first hint of a dip in performance metrics. This session will explore the science behind   
a state of partnership between stakeholders and the cognitive pathways that leads to true collaboration. Crucially, how do handlers and airlines keep when the pressure is on.

Sarah Flaherty, Director, LUX Consulting