Human Factors: equipping ground handling personnel with the confidence to cope with airline pressure and the performance/safety/customer service benefits that follow

11:05 - 11:40

Patricia Batista, qualified psychologist and operational leader who was a certified dispatcher, explains how so called ‘soft skills’ are essential to enabling ground handling teams to stay on top of OTP pressure and avoid work-related stress.
Batista will explore common pressure points between handlers and flight crew during the turnaround process and how training your ramp personnel to be more assertive with airlines could lead to mutual performance benefits and new contracts.

Patricia Batista, Founder & Chief Executive Officer, EMPOWER SKILLS INTERNATIONAL ACADEMY