Programme 2018

Hilton, London Heathrow Airport

09 October 2018

Colin Boughton, former European Operations Director, at Japanese manufacturing giant, Fujifilm reveals how he went back to basics to align a traditional unionised workforce with the management vision. Boughton will discuss the transformational effect the resulting employee engagement had on quality, safety and innovation metrics across the business.
Boughton will detail basic management behaviours and habits that helped along the way and how you can adapt them to equally influential effect on KPIs at your station.

Martin Greenaway started out loading bags at London Stansted in a bid to keep fit after leaving his job in investment banking. Nearly 20 years on, he now heads up operations at award-winning London Southend Airport. Greenaway will discuss the managerial insight he gained from walking a mile in an operative’s shoes and how it can help you tackle issues around peak scheduling, motivation and retention without spending a fortune.

With spiralling attrition a fact of life at many stations - Michael Paul Stephens, a leading business and leadership coach, will explore the basic principles of creating a workplace that fosters loyalty and respect. The session will look at what motivates our people beyond the monthly pay check and the powers of positive reinforcement on the ramp.

Patricia Batista, qualified psychologist and operational leader who was a certified dispatcher, explains how so called ‘soft skills’ are essential to enabling ground handling teams to stay on top of OTP pressure and avoid work-related stress.
Batista will explore common pressure points between handlers and flight crew during the turnaround process and how training your ramp personnel to be more assertive with airlines could lead to mutual performance benefits and new contracts.

Desiree Perez, a leadership coach and former aviation professional, will show some easy steps to designing a career path that can help you attract quality people to your business and maximise their contribution to success. This interactive workshop will allow the participants to take back a blueprint for implementing more dynamic career paths in their organisation.

Contract pricing pressures means ground handling businesses are under more pressure than ever to manage labour and equipment costs. So, what if there was a secret weapon that allowed you to maximise the productivity of your people and GSE in peak periods while minimising waste and waiting time during the troughs?
Paul Allen, business efficiency advisor, introduces Lean management tools including Six Sigma and explains the game changing impact they can have on process efficiency and profit.

Strong leadership means coming up with the solutions yourself and maintaining discipline with an iron fist- right? Not so, says business coach, Michael Paul Stephens who will demonstrate the advantages of adopting a more collaborative style of leadership on levels of innovation and engagement in this interactive workshop.

The only time the public tends to hear about ground handling is when bags are lost, or industrial action looms is a common lament within the sector.
Yet, this invisible part of the aviation community offers superb career progression opportunities and rich job satisfaction. With major airport expansions planned across Europe and a dearth of quality candidates entering the industry- what can we do to boost the talent pipeline?
GHI’s panel will discuss a blueprint.