All session times shown are in Greenwich Mean Time (GMT), UTC +0

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Time Information
09:00 - 09:05
09:05 - 09:40
Innovation: Thriving in a low volume world – lessons from another industry
Colin Boughton, Former European Operations Director, Fujifilm
Gary Burgess, Continuous Improvement Manager, FujfFilm

The packed departure gates and 25-minute turnarounds of 2019 seem like a distant memory as Covid decimates pax demand. But, don’t despair – there are adaptions that make it possible to survive and even thrive in a low volume world.
This session will look outside of aviation for best practice. We’ll hear from two business leaders, Colin Boughton and Gary Burgess, in the chemical manufacturing sector who helped build a successful business strategy on becoming the last man standing in a declining volume market. The session will explore how Continuous Improvement techniques, employee-led innovation and deep commitments to product quality turned a potential extinction event into an opportunity to grow market share, profit and boost morale. What can aviation learn from their story?
09:45 - 10:45
The GHI Big Debate: A HR strategy to help us out of the crisis
Gary Granger, HR Director, dnata

Covid-hit Ground handling business have turned to furlough, layoff and redundancy at unprecedented levels in order to make it through a period of decimated volumes. Now vaccines offers us a glimmer of hope – what’s our strategy for returning crucial expertise to the workplace and have some skillsets been lost forever?  This session will ask the HR Directors of leading ground handlers to give us their stories and outline how they intend to ensure the return of employee talent in 2021. What role will multi-skilling of our teams play in boosting workforce productivity and what are the support schemes and flexible working solutions still available to our industry as fragile confidence returns?
10:50 - 11:25
Agility: Boosting your operation’s flexibility to cope with erratic flight schedules

Expect the unexpected has become the motto of ground handling through the pandemic as operators contend with last minute schedule changes and new customer requirements for handling cargo in the cabin. The demand for sudden agility has been compounded by the brutal reality of having to reduce headcounts to make it through the Covid storm. This session will explore how you can ramp up operational flexibility and do more with less.
11:30 - 11:55
Employee-led innovation: The Cargo chute story
Ross Parnell, GSE Fleet Manager LHR & LGW, dnata
David Bunting, Managing Director - EMEA, JBT Aerotech

Some of the best ideas for boosting your KPIs may not be found in the boardroom but within the hustle and bustle of the ramp ground handling operation. This session will explore a case study in employee-led innovation, showing how the ground handling team at dnata UK during the early stages of the pandemic had pre-empted the use of passenger aircraft for cabin cargo (CIC).
Whilst offloading cargo from the cabin during the crisis led to the idea and development of an innovative piece of GSE in partnership with JBT Aerotech. How did stakeholder collaboration come to the fore and what can we learn about capturing more employee innovation from our people?
12:00 - 12:25
Leadership skills: Executive Reinvention – how you must change to meet the post Covid challenge
Desiree Perez, Leadership Coach & Aviation Consultant, Level Up Your Potential

Aviation business leaders have been to hell and back in 2020 with the disintegration of their long established business model almost overnight. Leaders have also had to deliver painful redundancy and furlough news to their trusted team whilst staying focused on a long-term business survival strategy. This session will set sights on the road to recovery. What is the new leadership manual in the post Covid aviation world and which golden rules still carry true?
12:30 - 13:30
Lunch break

13:30 - 13:35
Interactive Virtual Roundtables

Delegates to join breakout groups which will focus on key leadership themes and explore the challenges with a GHI facilitator.
Sessions are 30 minutes and will then repeat with the groups swapping. Each delegate can attend a maximum of three roundtables.
13:35 - 15:00
Roundtable 1: SLAs and KPIs
Wolfgang Fasching, Founder & Owner, Agora Consulting

Traditional SLAs based on OTP, first bag offload times and other high volume influenced indicators are in need of a rethink. The workshop will explore the value of SMART (simple, measurable, achievable, realistic, time-related) SLAs and how SLAs can be adapted post pandemic to the advantage of all stakeholders.
Roundtable 2: Harnessing Employee innovation
Colin Boughton, Former European Operations Director, Fujifilm
Gary Burgess, Continuous Improvement Manager, FujfFilm

The workshop will investigate how we as business leaders can create a culture where frontline employees feel empowered to put forward ideas on improving their business environments and how we capture and implement the ideas.
Roundtable 3: Psychological safety and high performance
Desiree Perez, Leadership Coach & Aviation Consultant, Level Up Your Potential
James Wyatt, Aviation Consultant - Psychological safety and high performance,

The pandemic has left its mark on all of us - as individuals and as a team of an organisation. How do we now use this opportunity to review, learn and adapt our current outlook, further bind our teams and provide the platform of continued sustainability for our business? It starts with us as leaders, building a ‘culture of care’ within our organisation and across the industry. The ‘culture of care’ builds the foundation for the ‘culture of change’ enabling our teams to embrace change and ultimately therefore create a ‘culture of the future’. Join us to find out how this approach can support you as an individual and the impact it can have on your team!
Roundtable 4: Boosting agility

What are the steps to boosting our operational agility to cope with capricious flight schedules in terms of human factors and IT?
15:00 - 15:30
Group summary and learnings

Workshop facilitators will report back on the keynote findings from the roundtable discussions to the main group and identify