09:00 - 09:05
09:05 - 09:40
Innovation: Thriving in a low volume world – lessons from another industry
Colin Boughton, Former European Operations Director, Fujifilm
Gary Burgess, Continuous Improvement Manager, FujfFilm
09:40 - 10:25
The GHI Big Debate: A HR strategy to help us out of the crisis
Gary Granger, HR Director, dnata
Benay Koz, Global Human Resources Manager, Celebi Aviation
10:25 - 10:55
Innovation: Hygiene/Cleaning solutions to boost passenger confidence
Dr Ralph Brueckner, Co-founder, Hecosol
Joachim Klaus, Occupational Safety Engineer, Lufthansa German Airlines
10:55 - 11:20
Covid trailblazers: Overcoming the hurdles of the pandemic in partnership with your team– the story of Qatar Aviation Services Doha, Best Station award winner 2020
Charl Smit, Manager Baggage Handling, Qatar Aviation Services
Edward Enriquez, Manager Cabin Appearance, Qatar Aviation Services
11:20 - 11:45
Operational efficiency: Boosting productivity and saving money through automating ground handling cost control – an Aegean Airlines case study
Christina Markou, Airport Services & Commercial Agreements Manager, Aegean Airlines
11:45 - 12:15
Employee-led innovation: The Cargo chute story
Ross Parnell, GSE Fleet Manager LHR & LGW, dnata
David Bunting, Managing Director - EMEA, JBT Aerotech
12:15 - 12:45
Leadership skills: Executive Reinvention – how you must change to meet the post Covid challenge
Desiree Perez, Leadership Coach & Aviation Consultant, Level Up Your Potential
12:45 - 13:30
Lunch break
13:30 - 13:35
Interactive Virtual Roundtables
13:35 - 15:00
Roundtable 1: SLAs and KPIs
Wolfgang Fasching, Founder & Owner, Agora Consulting
Roundtable 2: Harnessing Employee innovation
Colin Boughton, Former European Operations Director, Fujifilm
Gary Burgess, Continuous Improvement Manager, FujfFilm
Roundtable 3: Creating a culture of the future
Desiree Perez, Leadership Coach & Aviation Consultant, Level Up Your Potential
James Wyatt, Aviation Consultant, aeroconcept
Roundtable 4: Digitisation
Christina Markou, Airport Services & Commercial Agreements Manager, Aegean Airlines
15:00 - 15:30
Group summary and learnings